Airsoft-SA Return Policy

At Airsoft-SA, we are committed to ensuring complete customer satisfaction. If you receive a defective item, please follow our return policy outlined below.

Return Conditions:

1. Returns are accepted only for defective items. We do not accept returns for items that are not defective.

2. Return Period: You may return a defective item within 3 days of receiving it. Please ensure you inspect the item immediately upon receipt.

3. Return Procedure:

   • Contact our customer support at +27 71 409 78 78 to report the issue.
   • Provide photos or videos that clearly show the defect.
   • Once the defect is confirmed, we will arrange for the return of the item and offer a replacement or refund.

4. Refund or Replacement: Once we receive and verify the defective item, we will offer you a replacement or a refund, based on your preference.

5. Item Condition: The returned item must be in its original packaging and include all original components.

6. Exceptions: We do not accept returns due to size mismatches or personal preferences.

We appreciate your understanding and strive to provide the best service possible for our customers. Thank you for choosing Airsoft-SA!